Effective Date: May 10, 2026
Introduction
Welcome to theschottzwiesel.com (“we,” “us,” “our,” or “the Website”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to all visitors and users of theschottzwiesel.com and explains our practices regarding the information we gather when you browse our website, purchase Schott Zwiesel glassware products, or interact with our services.
Schott Zwiesel has been crafting premium crystal glassware in the Bavarian Forest for over 150 years, and we bring that same dedication to precision and quality to our handling of your personal data. We understand that trust is earned through transparency, and this policy reflects our commitment to responsible data stewardship.
By accessing or using theschottzwiesel.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Website.
What Information We Collect
We collect several types of information to provide you with an optimal shopping experience and to improve our services:
Personal Information You Provide Directly:
When you make a purchase, create an account, subscribe to our newsletter, or contact our customer service team, you may provide us with personal information including your name, email address, shipping and billing addresses, phone number, and payment information. If you write a product review or participate in surveys, we collect the content you submit along with any associated account information.
Transaction Information:
When you purchase Schott Zwiesel wine glasses, champagne flutes, or other glassware through our Website, we collect details about your order including the products purchased (such as Pure Burgundy Red Wine Glasses or Forte Universal Tumblers), quantities, prices, and transaction dates. Payment processing is handled by secure third-party processors, and we do not store complete credit card numbers on our servers.
Automatically Collected Information:
Our Website automatically collects certain technical information when you visit, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and the date and time of your visits. We use this information to analyze trends, administer the site, track user navigation patterns, and gather demographic information about our user base.
Device and Usage Data:
We collect information about the devices you use to access theschottzwiesel.com, including device identifiers, screen resolution, and connection information. This helps us optimize our website display for various devices, from desktop computers to mobile phones.
Customer Service Communications:
If you contact us regarding warranty information, care and cleaning guidance for your Tritan crystal glassware, or for any other reason, we maintain records of your correspondence to provide better support and resolve your inquiries effectively.
Use of Information
We use the information we collect for several legitimate business purposes:
Order Fulfillment and Customer Service:
Your personal and transaction information enables us to process and ship your orders of Schott Zwiesel glassware, send order confirmations, provide shipment tracking, and handle returns or exchanges. We use your contact information to respond to your inquiries about our Pure, Forte, Paris, Finesse, Bar Special, and Vervino collections.
Website Improvement and Personalization:
We analyze usage data to understand which products—such as our champagne flutes, stemless wine glasses, or whiskey tumblers—are most popular, which pages receive the most traffic, and how visitors navigate our site. This insight helps us enhance user experience, optimize our product descriptions, and improve our site layout.
Marketing Communications:
With your consent, we send promotional emails about new Schott Zwiesel products, special offers, collection launches, and educational content about wine glass selection and glassware care. You can opt out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly.
Fraud Prevention and Security:
We use collected information to detect, prevent, and respond to potential security incidents, fraudulent transactions, and other harmful activities that could affect you or theschottzwiesel.com.
Legal Compliance:
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to enforce our Terms and Conditions.
Product Development and Research:
Aggregated and anonymized data helps us understand market trends, customer preferences for different glassware types (such as varietal-specific wine glasses versus universal designs), and opportunities for new product development.
Third-Party Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. However, we share information with select third parties under specific circumstances:
Service Providers:
We engage trusted third-party companies to perform functions on our behalf, including payment processing, order fulfillment and shipping, email delivery services, customer relationship management, website hosting, data analysis, and customer service support. These service providers have access only to the personal information necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data.
Authorized Retailers:
When you purchase Schott Zwiesel products through links to authorized retailers such as Amazon, Bed Bath & Beyond, or other approved sellers, you will be directed to their websites where their own privacy policies govern the collection and use of your information. We do not control these third-party policies or practices.
Legal Requirements:
We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
Business Transfers:
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. You will be notified via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.
Aggregated or De-identified Data:
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.
Cookie Usage
Theschottzwiesel.com uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website.
What Are Cookies:
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and improve functionality.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the Website to function properly, enabling core features such as shopping cart functionality, secure login areas, and payment processing.
Performance and Analytics Cookies: We use cookies from services like Google Analytics to understand how visitors interact with theschottzwiesel.com, including which Schott Zwiesel collections receive the most interest, which pages are most visited, and how long users spend on our site. This information is aggregated and anonymized.
Functional Cookies: These cookies remember your preferences, such as your language choice, region, or previously viewed products, to provide a more personalized experience.
Advertising and Marketing Cookies: With your consent, we use cookies to deliver relevant advertisements about Schott Zwiesel products across other websites you visit and to measure the effectiveness of our marketing campaigns.
Managing Cookies:
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of theschottzwiesel.com, such as adding items to your shopping cart or maintaining login status. You can also opt out of specific third-party cookies through industry opt-out mechanisms.
External Links
Theschottzwiesel.com contains links to external websites, including authorized retailers where you can purchase our products, social media platforms, and resources related to wine appreciation and glassware care. These external sites operate independently and are not controlled by Schott Zwiesel. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external site you visit to understand how they collect, use, and protect your information.
Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Data Encryption:
All sensitive information transmitted between your browser and our Website, including payment details and login credentials, is encrypted using Secure Socket Layer (SSL) technology and transmitted over HTTPS protocols.
Access Controls:
Access to personal information is restricted to employees, contractors, and service providers who need the information to perform their job functions. All such individuals are bound by confidentiality obligations.
Regular Security Assessments:
We conduct regular security reviews and assessments of our systems, applications, and processes to identify and address potential vulnerabilities.
Payment Security:
Credit card information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices in line with industry standards.
User Rights and Choices
You have several rights regarding your personal information, and we provide mechanisms to exercise these rights:
Access and Portability:
You have the right to request access to the personal information we hold about you and, where applicable, receive a copy of that information in a structured, commonly used, and machine-readable format.
Correction and Update:
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update much of your information directly through your account settings.
Deletion:
You may request that we delete your personal information, subject to certain exceptions where we are required or permitted by law to retain it, such as to complete transactions, maintain records for legal purposes, or resolve disputes.
Marketing Opt-Out:
You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email we send or by contacting us directly at the email address provided below. Even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account, or our services.
Cookie Preferences:
You can manage your cookie preferences through your browser settings or through cookie preference tools available on our Website.
Do Not Track:
Some browsers offer a “Do Not Track” (DNT) signal. Our Website does not currently respond to DNT signals, but you can control tracking through cookie settings and third-party opt-out mechanisms.
To exercise any of these rights, please contact us using the information provided in the “Privacy Questions” section below. We will respond to your request within a reasonable timeframe as required by applicable law.
Protection of Minors
Theschottzwiesel.com is intended for adult users who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under 13 years of age (or the applicable age of digital consent in their jurisdiction). If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.
CCPA Compliance
For residents of California, we comply with the California Consumer Privacy Act (CCPA) and provide the following additional information and rights:
Categories of Personal Information Collected:
As detailed in the “What Information We Collect” section, we collect identifiers (name, email, address), commercial information (purchase history), internet activity (browsing behavior), and geolocation data.
Sale of Personal Information:
We do not sell your personal information as defined by the CCPA.
California Consumer Rights:
California residents have the right to request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share information. You also have the right to request deletion of your personal information and the right to opt out of the sale of personal information (though we do not sell personal information).
Non-Discrimination:
We will not discriminate against you for exercising your CCPA rights, including by denying goods or services, charging different prices, or providing a different level of service.
Authorized Agents:
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent’s authority to act on your behalf.
To exercise your CCPA rights, please contact us using the information in the “Privacy Questions” section. We will verify your identity before processing your request.
GDPR Compliance
For residents of the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR) and provide the following information:
Legal Basis for Processing:
We process your personal data based on one or more of the following legal grounds: performance of a contract (order fulfillment), legitimate interests (website improvement, fraud prevention), consent (marketing communications), and legal obligations (tax and accounting requirements).
International Data Transfers:
If you are located outside the United States and choose to provide information to us, your personal information may be transferred to and processed in the United States or other countries. We implement appropriate safeguards for international transfers, including standard contractual clauses approved by the European Commission.
GDPR Rights:
In addition to the rights described in “User Rights and Choices,” GDPR provides you with the right to object to processing based on legitimate interests, the right to restrict processing in certain circumstances, and the right to lodge a complaint with a supervisory authority in your jurisdiction.
Data Protection Officer:
For questions specifically related to GDPR compliance, you may contact our data protection representative using the contact information provided below.
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and the purpose for which it was collected:
Account Information:
We retain your account information for as long as your account remains active or as needed to provide you services. If you request account deletion, we will delete or anonymize your information within 30 days, except where we are required to retain certain information for legal, tax, or audit purposes.
Transaction Records:
Purchase history and transaction records are retained for accounting, tax, and warranty purposes, typically for seven years from the date of transaction or as required by applicable law.
Marketing Information:
If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we respect your preferences and do not contact you in the future.
Website Usage Data:
Analytics and usage data are typically retained in aggregated form for two years to help us understand long-term trends and improve our services.
Legal Hold:
If information is subject to a legal hold, investigation, or litigation, we retain it until the hold is lifted or the matter is resolved, even if this exceeds our standard retention periods.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The “Effective Date” at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Material Changes:
If we make material changes to how we collect, use, or share your personal information, we will notify you by email (sent to the email address on your account) and/or by means of a prominent notice on theschottzwiesel.com prior to the changes taking effect. Your continued use of our Website after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.
Historical Versions:
Previous versions of this Privacy Policy are archived and available upon request for your reference.
Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we are here to help. We are committed to addressing your privacy inquiries promptly and transparently.